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In Never Split the Difference, former FBI lead international kidnapping negotiator, Christopher Voss, shares reallife negotiation strategies for achieving successful outcomes in highstakes situations through empathetic listening, tactical empathy, and effective communication The book offers practical techniques and principles for mastering the art of negotiation by focusing on emotional intelligence and understanding the motives and perspectives of others, making it a mustread for anyone looking to enhance their negotiation skills ‣ Genre: Business, Self-Help ‣ Publication Date: May 17, 2016 ‣ Page Count: 288 ‣ Book Format: Hardcover ‣ Awards: 1 Goodreads Choice Award for Business Books (2016)